Mourning jewelry.

Earlier this week I got an email from a customer who had just received her Alphabet Stud Earrings. She got two Ls and was asking if we have them in capital, instead of lower case. Prickly business owner that I am, I blithely pointed out that they are all lower case as it clearly explains on the product's page. But of course, if she was not happy with them we would be glad to take them back...
Her response: "Thank you..they are husband just died and I wanted to put his initials in my ear..this will be fine."
My response: Burst into tears.
Lesson to be learned: We never know what is going on inside someone. Always take the kind, patient and understanding path. Or at least try to.
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